1. RETURN AND/OR CANCELLATION POLICY & PROCEDURE

According to the Electronic Communication and Transactions Act, you as a consumer are entitled to a general right to return for seven days after delivery, for any reason without penalty, the consumer however will be liable for the cost of returning the goods.

1.1  You are entitled to cancel any purchase of any product or service within 7 days (cooling-off period) from which they were delivered.

1.2  Upon expiry of the “cooling-off” period no purchaser will be entitled to cancel any purchase.

1.3  Goods need to be returned unused and in its original packaging with all labels attached, within 7 days of receiving the item.

1.4  A handling fee of 10% will be charged on cancellation of a purchase. Delivery charges for returning unwanted items within the “cooling-off” period (7 days) are for the purchasers account.

1.5  A refund will be affected to a purchaser exercising his right to cancel, within 30 days of cancellation, subject to the 10% handling fee and any delivery costs that may be incurred in affecting the refund.

1.6  Such refund will only take place when LEDTRONIX receives your parcel subject to the above mentioned conditions.

 1.7  If you fail to comply with the provisions of this Returns Policy, we reserve the   right to refuse returns or to charge you our fees and expenses.

SOLAR RETURN & REFUND POLICY

*WARRANTY POLICY LINK

WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.

• If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered, warranty will be void.
• Products such as our inverters will be refunded or replaced provided that the product was not removed from the box.
• The warranty seals for specific products will be checked, if a warranty seal has been removed then all policies will be void.
• No OBF policy will be tolerated if a product has been open and used or installed. Management will look at special situations for replacements.
• Upon return serial numbers of the box and inverter must match with our specific product numbers in order to deduce where the product has been sold.
• If the item is requested for an exchange then if deemed fit we will provide the options.
• Upon accepted return from LEDTRONIX we will pass a credit or refund.
• Upon return the consumer is liable to use his/her own courier service if courier is requested from us then a shipping fee will be issued.
• Damaged goods should be notified to LEDTRONIX once the customer receives his/her goods, if we are not notified within 7 working days after the purchase then the goods will fall under warranty .
• All GEL Batteries carry a 30 day Warranty

STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.
WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED